Privacy Policy
River Insolvency is the data controller for the personal information you provide. This policy explains what we collect, why, and how long we keep it.
Information we collect
We collect the details you give us through the criteria checker, contact forms and during your case: name, contact details, financial position, creditor information, employment status and, where you consent, open-banking transaction data used to verify income and expenditure.
Why we process it
We process your data to assess which insolvency solutions you may meet the criteria for, to prepare and administer a statutory appointment, to comply with our regulatory duties to the Insolvency Practitioners Association, and to meet our legal obligations under insolvency and anti-money-laundering legislation.
Lawful basis
Depending on the activity we rely on your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a regulated insolvency practice.
Sharing your data
We share information with your creditors and their agents where a proposal requires it, with the Accountant in Bankruptcy or the Insolvency Service where a statutory filing requires it, and with vetted service providers who support our systems under contract. We never sell your data.
We will disclose personal data to our partner Valid8 IP Ltd for the provision of a soft credit search and identity information which may include Equifax Ltd, Experian Ltd, TransUnion with no impact on your credit score. You can access Valid8 IP's privacy policy here.
If you'd like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN): TransUnion; Equifax; Experian.
Retention
Case records are retained for a minimum of six years after closure to satisfy regulatory and statutory requirements. Enquiry data that does not become a case is deleted within 12 months unless you ask us to keep it.
Your rights
You have the right to access, rectify, erase or restrict processing of your data, to object to processing, and to data portability. Some rights are limited where we hold information to comply with statutory insolvency duties. Contact team@riverinsolvency.com to exercise a right, or complain to the Information Commissioner's Office.
River Insolvency is a trading style of River Insolvency Ltd. Regulated by the Insolvency Practitioners Association (IPA). We are not regulated by the Financial Conduct Authority (FCA).